Follow us
Subscribe now
 

IT maturity assessments come in many shapes and sizes. Some are broad and look at a large number of areas, like strategy, culture, governance, people, skills, transparency, risk management, security, processes, asset management, customer...
Keep reading >>

 

I can't believe how fast time flies. It's been only a few weeks since our last release and already our next Cloud release is about to be launched. SysAid 14.4 is packed with really...
Keep reading >>

 

Why do I keep reading such statements as “get rid of IT from ITSM?” Is it that Service Management simply needs to get out of the IT world? I can get that—we want to...
Keep reading >>

 

“The customer is always right,” right? Whether that old adage is true is irrelevant.  But there is another saying that should be plastered on the walls of every IT help desk: The Customer is...
Keep reading >>

 

Before you click play, imagine a world where IT professionals do not exist. Throughout the year we stand by all of you amazing IT people. We appreciate everything you’ve done in the past 365...
Keep reading >>

 

When I ask people how they acquire the knowledge they need to do their jobs they describe a huge variety of approaches that work for them, including working with other people, attending training, reading...
Keep reading >>

 

A service catalogue offered as a self-service facility can bring a number of benefits to both the IT organization and their customers. For example, it can provide IT with an opportunity to streamline the...
Keep reading >>

 

For me, one of the greatest things about introducing new features in new releases is the fact that they get even better - and it’s all because of YOU! SysAid 14.3 is a prime...
Keep reading >>

 

The less complaints from customers, the better, right? Well, not exactly. When it comes to customer service many companies believe that receiving fewer complaints means their customers are indeed happy. However, research proves that...
Keep reading >>

 

We're very excited – because SysAid has further upped its commitment to exceptional customer service. We've made some structural changes to enhance the way in which we deliver support – splitting general customer support...
Keep reading >>

 

Quick word association. I say “Customer Service” and you say.... No wait time High 1st call resolution Rapid issue resolution and service delivery Friendly, knowledgeable support staff All good stuff, to be sure. But...
Keep reading >>

 

Many people define KPIs for their IT service management processes by looking in books (such as ITIL Service Operation) or by copying metrics that other organizations use. This is rarely going to give good...
Keep reading >>

 

We're celebrating our successes of 2014 with the initiative "The IT Log," a video collaboration challenging IT professionals to show the world what they really do. The IT Log invites all IT pros (or...
Keep reading >>

 

Your Chief Financial Officer (CFO) is responsible for the financial health and prosperity of the company. In very simple terms, the future of the company depends on more income and outgoings. These days IT...
Keep reading >>

 

There is currently a lot of good industry guidance and advice around how IT organizations need to get out and engage with their customers. This is essential in order to develop a positive and...
Keep reading >>

 

Paraskavedekatriaphobia is the scientific term for a morbid, irrational fear of Friday the 13th. Chances are you’re not afflicted with this particular phobia, but with next Friday being June 13th, you may just have...
Keep reading >>

 

Though many leading economists across the globe agree that the economy is indeed recovering, albeit slowly, many business owners may still feel otherwise. In fact, companies across all verticals are tightening their belts as...
Keep reading >>

Page: Previous 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 Next