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Everyone loves a good rivalry. Whether it’s talk show hosts Leno and Letterman battling it out on late night TV or heavyweight champs Ali and Frazier throwing combinations in the ring – everyone has...
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2013 was a great year and it is all thanks to you…SysAiders around the world, you rock! Just as 2013 comes to an end, I would like to summarize briefly a few highlights that...
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Since it burst impressively onto the scene in the late 1990s, when Salesforce.com introduced the concept of delivering enterprise applications via a simple website, the buzz surrounding cloud computing has showed no signs of...
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Last week I had the privilege to attend and to speak in another leading itSMF event in Europe - This time it was Estonia https://konverents2013.itsmf.ee/ What a fantastic event! It was held at the...
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My previous blog explained how and why we're jumping from SysAid 9 to SysAid 14.1, the latter being the subject of this blog. Just doing my part to keep you all updated! Next week,...
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In this day and age we have access to a lot of data and information, but we don’t always necessarily know how to use it. In a recent presentation that I conducted at the...
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The debate over whether or not BYOD (bring your own device) is an effective policy focuses on two major issues: productivity and security. Proponents of BYOD stress the fact that allowing employees to use...
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Here at SysAid, the "naming" of our software has always been a technical issue of incrementing the numbers as we release new features…and new versions. When I joined the company in 2008, we were...
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At FUSION 13, the annual joint itSMF USA and HDI conference, a group of pre-selected people came together to consider and report back on the future of the IT service management (ITSM) industry. There...
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In the world of technology, timeliness is extremely important. Being the first to take advantage of new and popular trends gives you more time to implement and perfect them. So when Gartner unveils their...
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If you have a SysAid CSS account, this blog post is directed towards you. SysAid has decided to merge SysAid CSS with our leading ITSM solution SysAid IT, and you have a lot to...
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Well, Oded Moshe, Joe the IT Guy, and I are fresh back from the UK following our very first visit to the itSMF UK Conference and Exhibition in Birmingham last week. It was cold,...
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Frustration, confusion, and a general disconnect all describe the current relationship between many IT departments and business-side employees. However, the concept of the Enterprise Genius Bar is improving the way help desks operate within...
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Have you heard of Movember? It's a month-long event that takes place annually during the month of November that involves growing mustaches, in order to raise awareness for prostate cancer and other male cancer...
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Ahead of my presentation “Get off the bench and make your mark through effective benchmarks” at the itSMF UK Conference and Exhibition next week, I wanted to start a discussion about IT metrics and...
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The bring your own device (BYOD) phenomenon is taking businesses by storm. Now, more than ever, BYOD programs are becoming commonplace in the workplace, helping to satisfy the needs of today’s 21st century worker...
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Famed management consultant and researcher Peter Drucker once said, “what's measured, improves.” While companies have long used KPIs in call centers for this reason, they haven't had a lot of other metrics for measuring...
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