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After experiencing a lull during the holiday season, the conference and exhibition circuit is back in action. In fact, just this past month, the 2014 International Consumer Electronics Show (CES) posted its largest and...
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There's no doubt that today's 21st century customers are in the driver's seat. Not only do they have higher expectations than ever before, but they have no qualms about ditching their current provider for...
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Did you get a chance to look at the new Announcements feature in our latest release? The new SysAid UI launched in SysAid 9.1 introduced many improvements to the user experience, including a more...
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Few IT organizations are really good at problem management; it is often only used for managing the aftermath of major incidents. I think that one of the reasons for this is confusion in the...
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We're getting very excited now as it’s only 19 days until the Pink Elephant 18th Annual International IT Service Management Conference and Exhibition (PINK), where we will be super silver sponsors! We’re excited not...
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One year ago SysAid extended its multi-layered approach to social networking by starting this blog. We ventured to create a hub for conveying important ideas and trends – along with practical advice – for...
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Do you ever wonder how business carried on before smartphones and tablets? I sure do. Fortunately, these days anybody with an Android or Apple device has access to apps for every conceivable business need,...
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Following on from my last IT Benchmark blog on Customer Access Channels and Improving Service, this time around we are going to look at Incident Classification Categories – their levels of use, the problems...
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Ever since the very first release of SysAid, we made sure to support several database types. To this day, SysAid supports Microsoft SQL, MySQL, and Oracle, as well as an embedded database type -...
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Everyone loves a good rivalry. Whether it’s talk show hosts Leno and Letterman battling it out on late night TV or heavyweight champs Ali and Frazier throwing combinations in the ring – everyone has...
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2013 was a great year and it is all thanks to you…SysAiders around the world, you rock! Just as 2013 comes to an end, I would like to summarize briefly a few highlights that...
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Since it burst impressively onto the scene in the late 1990s, when Salesforce.com introduced the concept of delivering enterprise applications via a simple website, the buzz surrounding cloud computing has showed no signs of...
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Last week I had the privilege to attend and to speak in another leading itSMF event in Europe - This time it was Estonia https://konverents2013.itsmf.ee/ What a fantastic event! It was held at the...
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My previous blog explained how and why we're jumping from SysAid 9 to SysAid 14.1, the latter being the subject of this blog. Just doing my part to keep you all updated! Next week,...
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In this day and age we have access to a lot of data and information, but we don’t always necessarily know how to use it. In a recent presentation that I conducted at the...
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The debate over whether or not BYOD (bring your own device) is an effective policy focuses on two major issues: productivity and security. Proponents of BYOD stress the fact that allowing employees to use...
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Here at SysAid, the "naming" of our software has always been a technical issue of incrementing the numbers as we release new features…and new versions. When I joined the company in 2008, we were...
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