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At FUSION 13, the annual joint itSMF USA and HDI conference, a group of pre-selected people came together to consider and report back on the future of the IT service management (ITSM) industry. There...
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In the world of technology, timeliness is extremely important. Being the first to take advantage of new and popular trends gives you more time to implement and perfect them. So when Gartner unveils their...
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If you have a SysAid CSS account, this blog post is directed towards you. SysAid has decided to merge SysAid CSS with our leading ITSM solution SysAid IT, and you have a lot to...
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Well, Oded Moshe, Joe the IT Guy, and I are fresh back from the UK following our very first visit to the itSMF UK Conference and Exhibition in Birmingham last week. It was cold,...
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Frustration, confusion, and a general disconnect all describe the current relationship between many IT departments and business-side employees. However, the concept of the Enterprise Genius Bar is improving the way help desks operate within...
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Have you heard of Movember? It's a month-long event that takes place annually during the month of November that involves growing mustaches, in order to raise awareness for prostate cancer and other male cancer...
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Ahead of my presentation “Get off the bench and make your mark through effective benchmarks” at the itSMF UK Conference and Exhibition next week, I wanted to start a discussion about IT metrics and...
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The bring your own device (BYOD) phenomenon is taking businesses by storm. Now, more than ever, BYOD programs are becoming commonplace in the workplace, helping to satisfy the needs of today’s 21st century worker...
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Famed management consultant and researcher Peter Drucker once said, “what's measured, improves.” While companies have long used KPIs in call centers for this reason, they haven't had a lot of other metrics for measuring...
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Every good software relies on a good database, which allows the software to run smoothly, to allow growth, to be robust, and of course to secure the consistency and availability of your data. SysAiders...
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In the last few weeks you heard about the beautiful UI, Dynamic Forms, SysAid RDS and all the other magnificent new features in SysAid 9.1. Today I wanted to talk about another central aspect...
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On September 15th we had our annual Customer Relations Day, a day to relax away from the office without the normal separation of borders between managers and staff, where we can take a little...
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Preparing training material and informative content is always challenging and fun at the same time. Lucky for me, I get to have fun almost every day in my role as SysAid Academy Supervisor. Every...
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I just got back from TechCrunch Disrupt SF 2013 and have a lot of news to share with all of you. In 2011, I founded my second company, Nubo. Nubo is a BYOD (Bring...
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Just when you thought it was beginning to settle down, the heavy-weight battle between iOS and Android is once again heating up as Apple finally gave its loyal followers what they've been eagerly waiting...
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Last Sunday on the 1st of September we had our annual corporate event celebrating the Jewish New Year - Rosh Hashana. As the HR team, it was our job to arrange the event. We...
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"Sometimes they hear a thundering sound when there are no clouds. They assume the gods have eaten too much and their tummies are rumbling." - from the 1980 cult movie The Gods Must Be...
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