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  Have you ever fantasized about what your life would be like if you, say, hired the Mafia to handle your service requests? Hmmmm, interesting, right? Well, SysAid has created a short, HILARIOUS movie...
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Some time ago, I wrote about the latest happenings after the announcement by the UK Government Cabinet Office to enter into a joint venture with Capita for the Best Management Practice Portfolios. At the...
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Increasing productivity should be a top priority for every IT support staff. In order to get more productivity from your staff, they need to be motivated. Contrary to popular belief, financial gain is not...
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SysAid recently released some amazing stats that show that the adoption rate of Windows 8 in the enterprise market is very low compared to the adoption rate of Windows 8 in the consumer market....
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So, how does one embark on the huge task of redesigning a website? While there are certain epiphanies and creative ideas that pop into your head as you do the most mundane things, like...
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We have been more-than-hinting for some time now about the cool stuff we’ve been working on here at SysAid, particularly the user interface (UI) makeover on the Service Desk, which started about one year...
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User Interface (UI) and User Experience (UX) is not a new topic. I remember two decades ago it was called MMI (machine man interface) and was given other assorted names over the years. However,...
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As someone who has been in the IT services industry for several years, I am often asked - what is the right price to pay for a help desk solution? This seems to be...
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For all those iPhone users out there who like to discover new features that they have and don't know about (also known as the surprise factor), I am putting together here a few tips...
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I like to think of myself as a reasonably intelligent person. I’ve been working in ITSM for many years and I understand the mechanics behind change, but it has always been one of the...
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For many of us in the IT Service Management world, our time at work takes up the majority of our waking life. Glued to our technology and hunched over our keyboards, it seems like...
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It is likely that many years into the future, historians will look back at this decade as the time when technology truly penetrated all walks of human life. It is a sign of how...
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It was a black-tie event in Las Vegas and our brazen VP Customer Relations, Joseph Zargari, took the long flight over there to graciously accept the award on SysAid’s behalf. We're truly honored to...
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The last few weeks have been pretty big for the ITSM industry. First we had the Service Desk and IT Support Show (SITS 13 Europe) where the great and the good of ITSM and...
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The word "chat" has changed its definition over the years as the internet became an integral part of our everyday lives. Today, when people say, "lets chat about it," it is highly probable that...
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This time last year, I was just about to commence a new career as a writer and ITSM Analyst, and kicked this all off with two days at SITS 2012. In that year, I...
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Every now and again, an all-too-rare thing happens to me these days—I get great customer service! More often than not, bad customer service can leave us even more agitated than the situation we needed...
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