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So far, 90 companies have upgraded to SysAid 9.1 Beta: 11 Pro 25 Pro Plus 54 Enterprise/Full Here’s what was happening at the beginning of the Beta Season. Today we're delivering a new Release...
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Continuing our series of looking at the changes going on in the ITSM area, I want to examine perhaps some of the issues facing the newly formed company to take the ITIL and Project...
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Whether you’re a small startup with limited funds or an established company just trying to test different software, many businesses make the initial decision to use free asset management software. Free software is cost...
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Happy Beta testing to all our dear Pathfinders who have been enthusiastic and thorough, helping us ensure the official release is even better. I have summed up the highlights of the 9.1 Beta testing,...
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Managing mobile costs is a challenge for organizations of all sizes. Trends such as BYOD might be leading to a reduction in work device expenses, but operational expenses, software and security costs will be...
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The excitement level here at SysAid is increasing because we just started the beta season for SysAid 9.1 On-Premise! Beta season is great, as this is the time when we bring out all our...
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Back in my previous life, I would work occasionally with a mythical figure who could do magic—The Reporting Guy. Here was a person who could pull all kinds of details from the ITSM solution...
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So you are a SysAid Cloud customer, and you are used to getting new features every few weeks, but this is more than just a bunch of new features—it is a whole new experience!...
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In the modern world, technology operates in a neutral space where it can be used to fulfill a variety of potentialities. This is not something unique to modern technological advancements—people have often commented how...
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  Have you ever fantasized about what your life would be like if you, say, hired the Mafia to handle your service requests? Hmmmm, interesting, right? Well, SysAid has created a short, HILARIOUS movie...
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Some time ago, I wrote about the latest happenings after the announcement by the UK Government Cabinet Office to enter into a joint venture with Capita for the Best Management Practice Portfolios. At the...
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Increasing productivity should be a top priority for every IT support staff. In order to get more productivity from your staff, they need to be motivated. Contrary to popular belief, financial gain is not...
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SysAid recently released some amazing stats that show that the adoption rate of Windows 8 in the enterprise market is very low compared to the adoption rate of Windows 8 in the consumer market....
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So, how does one embark on the huge task of redesigning a website? While there are certain epiphanies and creative ideas that pop into your head as you do the most mundane things, like...
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We have been more-than-hinting for some time now about the cool stuff we’ve been working on here at SysAid, particularly the user interface (UI) makeover on the Service Desk, which started about one year...
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User Interface (UI) and User Experience (UX) is not a new topic. I remember two decades ago it was called MMI (machine man interface) and was given other assorted names over the years. However,...
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As someone who has been in the IT services industry for several years, I am often asked - what is the right price to pay for a help desk solution? This seems to be...
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