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For all those iPhone users out there who like to discover new features that they have and don't know about (also known as the surprise factor), I am putting together here a few tips...
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I like to think of myself as a reasonably intelligent person. I’ve been working in ITSM for many years and I understand the mechanics behind change, but it has always been one of the...
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For many of us in the IT Service Management world, our time at work takes up the majority of our waking life. Glued to our technology and hunched over our keyboards, it seems like...
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It is likely that many years into the future, historians will look back at this decade as the time when technology truly penetrated all walks of human life. It is a sign of how...
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It was a black-tie event in Las Vegas and our brazen VP Customer Relations, Joseph Zargari, took the long flight over there to graciously accept the award on SysAid’s behalf. We're truly honored to...
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The last few weeks have been pretty big for the ITSM industry. First we had the Service Desk and IT Support Show (SITS 13 Europe) where the great and the good of ITSM and...
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The word "chat" has changed its definition over the years as the internet became an integral part of our everyday lives. Today, when people say, "lets chat about it," it is highly probable that...
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This time last year, I was just about to commence a new career as a writer and ITSM Analyst, and kicked this all off with two days at SITS 2012. In that year, I...
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Every now and again, an all-too-rare thing happens to me these days—I get great customer service! More often than not, bad customer service can leave us even more agitated than the situation we needed...
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We have been very busy here at SITS13…and I do mean VERY BUSY! To be perfectly honest, I had every intention of attending some educational sessions during the conference, but our booth has been...
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At 9 o’clock this morning we were like busy bees taking care of all the last minute details for our booth opening at SITS13. We really didn’t know what to expect. And then –...
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Mind the Gap

By | April 22, 2013 in SysAid

The weather has been perfect here in London, sunshine all day, every day! We are all here in Earls Court, CEO Sarah Lahav, Oded Moshe, Ilan Hertz, Elana Katzor (that's me), David Zargoski, David...
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I think all of us, as consumers, can easily understand the value of good customer service, and I mean external customer service to the customer. But did you ever think about how important and...
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I only ask, because the other day I spotted a forum where a keen, recently Foundation-certified person was handed a short sharp rebuke, for asking if he could include the official logo on his...
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Here at SysAid we are in the midst of preparations for the Service Desk & IT Support Show (SITS13) which will be in London's Earls Court. We are thrilled to meet our customers and...
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After reading Oded Moshe’s post Migrating Exchange to Google Apps: This is My Story, I thought it would be nice to follow up with a post covering some cool stuff that I learned after...
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So you've read the ITIL book, been on the course, copied and tweaked the diagrams in PowerPoint/Visio and you have a bunch of things you can loosely term as service requests or standard changes....
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