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Ahead of my presentation “Get off the bench and make your mark through effective benchmarks” at the itSMF UK Conference and Exhibition next week, I wanted to start a discussion about IT...
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The bring your own device (BYOD) phenomenon is taking businesses by storm. Now, more than ever, BYOD programs are becoming commonplace in the workplace, helping to satisfy the needs of today’s 21st...
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Famed management consultant and researcher Peter Drucker once said, “what's measured, improves.” While companies have long used KPIs in call centers for this reason, they haven't had a lot of other metrics...
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Every good software relies on a good database, which allows the software to run smoothly, to allow growth, to be robust, and of course to secure the consistency and availability of your...
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In the last few weeks you heard about the beautiful UI, Dynamic Forms, SysAid RDS and all the other magnificent new features in SysAid 9.1. Today I wanted to talk about another...
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On September 15th we had our annual Customer Relations Day, a day to relax away from the office without the normal separation of borders between managers and staff, where we can take...
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Preparing training material and informative content is always challenging and fun at the same time. Lucky for me, I get to have fun almost every day in my role as SysAid Academy...
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I just got back from TechCrunch Disrupt SF 2013 and have a lot of news to share with all of you. In 2011, I founded my second company, Nubo. Nubo is a...
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Just when you thought it was beginning to settle down, the heavy-weight battle between iOS and Android is once again heating up as Apple finally gave its loyal followers what they've been...
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Last Sunday on the 1st of September we had our annual corporate event celebrating the Jewish New Year - Rosh Hashana. As the HR team, it was our job to arrange the...
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"Sometimes they hear a thundering sound when there are no clouds. They assume the gods have eaten too much and their tummies are rumbling." - from the 1980 cult movie The Gods...
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So far, 90 companies have upgraded to SysAid 9.1 Beta: 11 Pro 25 Pro Plus 54 Enterprise/Full Here’s what was happening at the beginning of the Beta Season. Today we're delivering a...
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Continuing our series of looking at the changes going on in the ITSM area, I want to examine perhaps some of the issues facing the newly formed company to take the ITIL...
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Whether you’re a small startup with limited funds or an established company just trying to test different software, many businesses make the initial decision to use free asset management software. Free software...
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Happy Beta testing to all our dear Pathfinders who have been enthusiastic and thorough, helping us ensure the official release is even better. I have summed up the highlights of the 9.1...
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Managing mobile costs is a challenge for organizations of all sizes. Trends such as BYOD might be leading to a reduction in work device expenses, but operational expenses, software and security costs...
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The excitement level here at SysAid is increasing because we just started the beta season for SysAid 9.1 On-Premise! Beta season is great, as this is the time when we bring out...
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