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There is currently a lot of good industry guidance and advice around how IT organizations need to get out and engage with their customers. This is essential in order to develop a...
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Paraskavedekatriaphobia is the scientific term for a morbid, irrational fear of Friday the 13th. Chances are you’re not afflicted with this particular phobia, but with next Friday being June 13th, you may...
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Though many leading economists across the globe agree that the economy is indeed recovering, albeit slowly, many business owners may still feel otherwise. In fact, companies across all verticals are tightening their...
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If you’ve ever attended one of our courses, then you must have heard the term Let SysAid Work For You. This might sound like a slogan we use in order to sell...
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Service. For such a simple word it sure can mean a lot of different things to different people. For sports fans a good service is a critical part of tennis success. For...
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I have been working with a customer who wants to improve their service transition processes, and I came across a situation which I’ve seen too often in the past. The configuration manager...
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Seems like everybody's talking about Service Level Agreements these days. What's the big deal? Can't we just deliver good service, and not waste all this time with Service Level Agreements? Not if...
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Last week we attended the Service Desk and IT Support Show (SITS) in London, and by far the best thing about the entire event was getting to catch up with so many...
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Well I’m finally back in the real world after the whirlwind experience that was the Service Desk and IT Support Show in London (SITS14) last week in London. Whilst it wasn’t the...
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Did you know that the recruitment of skilled labor in specialized areas like information technology has become highly competitive? According to a recent CareerBuilder study, IT is one of the fastest-growing and...
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My customers ask me this question all the time – what is SysAid’s SLA? Up until recently my answer was always, “We don't have an official SLA but we strive to reply...
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Look out baby boomers, the millennial generation is taking over the workforce. In fact, millennials will make up 75 percent of the global workforce by 2025. These are the individuals born between...
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IT Asset Management (ITAM) is the discipline of managing IT assets throughout their lifecycle. If IT Service Management (ITSM) is primarily concerned with efficient delivery of services, then ITAM is primarily concerned...
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The last few days have been all about the OpenSSL Heartbleed vulnerability, officially called CVE-2014-0160. Many of you surely heard about it, read about it, and talked about it, but did you...
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