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The word "chat" has changed its definition over the years as the internet became an integral part of our everyday lives. Today, when people say, "lets chat about it," it is highly...
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This time last year, I was just about to commence a new career as a writer and ITSM Analyst, and kicked this all off with two days at SITS 2012. In that...
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Every now and again, an all-too-rare thing happens to me these days—I get great customer service! More often than not, bad customer service can leave us even more agitated than the situation...
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We have been very busy here at SITS13…and I do mean VERY BUSY! To be perfectly honest, I had every intention of attending some educational sessions during the conference, but our booth...
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At 9 o’clock this morning we were like busy bees taking care of all the last minute details for our booth opening at SITS13. We really didn’t know what to expect. And...
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Mind the Gap

By | April 22, 2013 in SysAid

The weather has been perfect here in London, sunshine all day, every day! We are all here in Earls Court, CEO Sarah Lahav, Oded Moshe, Ilan Hertz, Elana Katzor (that's me), David...
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I think all of us, as consumers, can easily understand the value of good customer service, and I mean external customer service to the customer. But did you ever think about how...
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I only ask, because the other day I spotted a forum where a keen, recently Foundation-certified person was handed a short sharp rebuke, for asking if he could include the official logo...
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Here at SysAid we are in the midst of preparations for the Service Desk & IT Support Show (SITS13) which will be in London's Earls Court. We are thrilled to meet our...
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After reading Oded Moshe’s post Migrating Exchange to Google Apps: This is My Story, I thought it would be nice to follow up with a post covering some cool stuff that I...
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So you've read the ITIL book, been on the course, copied and tweaked the diagrams in PowerPoint/Visio and you have a bunch of things you can loosely term as service requests or...
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Yesterday marked our annual SysAidday, a company event that joins everyone together, from every department in SysAid, to discuss our goals and ambitions for the coming year. Our newly appointed CEO, Sarah...
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I want to be a Glass Explorer! Let me explain. I recently entered Google's Twitter and Google+ competition to become a Glass Explorer, giving me a shot at purchasing a pair of...
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Marketing is a mess. This isn’t a secret. The average marketing department needs to take care of marketing materials for internal and external purposes, content creation, advertising, social media, the corporate websites,...
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How It All Started I would like to share with you my experience from this past summer in migrating from Exchange Server to Google Apps. Some background: I have been an Exchange...
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No doubt that BYOD (bring your own device) has changed the way users are working today. However, your service desk was designed in times where most users used a company-owned PC and...
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So what does Warren Buffet have to do with BYOD (bring your own device)? Warren Buffet is not only one of the wealthiest men in the world, but he is also considered...
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