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Welcome to the SysAid Blog - the place to go to find out where the IT industry is going, and what is SysAid’s role in it.

How Can Microsoft Win the Enterprise Customers Back in Windows 8.1?

Posted by on July 9, 2013 in General IT

Windows 8.1 for the Enterprise

SysAid recently released some amazing stats that show that the adoption rate of Windows 8 in the enterprise market is very low compared to the adoption rate of Windows 8 in the consumer market. (The same applies to past versions of Windows.) Having a Windows version that an enterprise would be interested in adopting is not only in Microsoft’s best interest, but also the enterprise’s. Company IT departments are so invested in the Microsoft environment, so a lack of progress for a long period of time can also mean a lack of progress in productivity.

Here are my 5 pieces of advice on how Microsoft can do better and offer a better solution for enterprises in future versions:


Problem 1 - UI changes in Windows 8 were too dramatic

I like changes in user interface (UI). Every product should be improved over time to offer a better user experience (UX), to give an answer to new technologies (e.g. touch devices) and update the design. However, when you have too many changes in one version, it confuses the users. Enterprise users are even more conservative about such changes. The solution for that problem is simply allowing the enterprise customers to keep some of the old Windows 7 UI elements (e.g. bringing back the start button). As a result, that will help people become more familiar with the new UI and also aid in dealing with resistance.

Problem 2 - Windows 8 was designed for tablets and not PCs

Microsoft declared that Windows 8 was designed for both tablets and PCs. If that's the case, they have made some wrong decisions with the design. Some aspects of the Windows 8 UI can work well in tablets but not in PCs. For example, the full screen apps are good for the small screen but why do I need the Skype app to use my entire 22" monitor? I would like to open Skype in one window and see the person I'm talking to and at the same time, read the document we are talking about. Microsoft should learn from Android makers who understand that creating an OS version that fits two types of devices takes some time. They declared Android 3 as a version only for tablets and had more time to design Android 4 that fits both tablets and smartphones. Microsoft should declare Windows 8 as a tablet version and work on a new version that works better with both tablets and PCs.

Problem 3 - Lack of ROI

Migrating from one OS to another is really a heavy investment for businesses. For such large investments, IT needs to show a return on investment. However, Windows 8 does not offer any new feature that can save money, make the business more productive, or even solve any problem. In order to win back the enterprise market, Microsoft needs to come up with a set of new features that have substantial benefits for the enterprise. One solution is to offer better management tools that reduce the IT management cost and the IT admin headaches.

Problem 4 - Windows 8 is also not attractive to the consumers

With the consumerization of enterprises (aka BYOD) , IT usually selects the devices that their end users love. Microsoft invested a lot of effort to create an OS that can compete with the iPad in the consumer market, however people don’t really like it. iPad has so much to offer consumers, it carries a huge variety of apps and provides a better ease of use. If Microsoft wants to see people bringing Windows tablets to work, they first need to make it attractive for them to use at home.

Problem 5 - Lack of marketing initiatives

Yes, I know Microsoft has spent billions on marketing Windows 8. However, they spent all that money on the consumers. They forgot the enterprise. And now IT workers lack the information needed about the version. I heard from a friend that he wanted to buy a Windows 8 Pro tablet so he could also use it for work. But in the end, he decided not to buy it after his IT guy said that Windows Pro tablets couldn’t connect to the corporate network. This is obviously not true. The IT guy just did not know the correct information. This is the responsibility of marketing to make sure the IT people know all the right details about the system.

I do not know if Microsoft can fix all of the above problems in one minor version (8.1) but at least they should start with an improvement process, show us that they are still thinking about the enterprise, and last but not least—not take us for granted.


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Behind the Scenes: Building a Website for a Software Company

Posted by on July 3, 2013 in General IT
Behind the Scenes: Building a Website for a Software Company So, how does one embark on the huge task of redesigning a website? While there are certain epiphanies and creative ideas that pop into your head as you do the most mundane things, like take a shower, the majority of website planning happens when you sit down and work through the bigger goals. While I won’t go through the more technical stages of website building that SysAid underwent (research, sitemap, wireframes, design/mockups, content, implementation and more), I will highlight the values that I chose to focus on and use as a compass throughout the website creation process. It is these values that kept the marketing team focused, mindful, and most of all, inspired.

Reflect the Product UI

The UI serves as the gateway between the user and their ability to easily and successfully use a product to its full capacity. Visitors recognize that and are therefore looking primarily for a software that is easy-to-use and nice to look at. While visitors can be impressed by a nicely designed website, if the software they are investing in doesn’t have that same look and feel, it’s really just a marketing gimmick. Therefore, a main goal of ours was to put the new SysAid product UI on display and give a true reflection of what the product is like to view, navigate, and use. SysAid has invested immeasurable time and energy into developing a clean UI that lets users easily navigate through the software, access all the features, and interact with SysAid exactly the way they are meant to. The entire new website reflects SysAid’s product UI and has similar usability as well. For example, our homepage is designed to say to our visitors as they enter our website: “This is the look and feel of SysAid; it’s polished, easy-to-navigate, and beautiful”. New SysAid Homepage

Give Visitors What THEY Want

Often companies forget that the function of a website is to give visitors the information they came searching for as easily as possible. As a Marcom Manager, I understand the desire to push marketing objectives to the front of a website, but building a website with the emphasis solely on marketing strategies means nothing if it doesn’t take into consideration what the visitors want to see. This means taking the time to do extensive research on the behavior of visitors, such as discovering which pages they are visiting the most, the click-through rate (CTR), and which pages they spend the most time on. Using great tools like Google Analytics we collected data and discovered the main interests of our visitors. From there, we designed a website focused on making these pages front and center, thereby offering our visitors just what they came looking for! Circles on homepage

Navigation, Navigation, Navigation

After discovering what our visitors were primarily looking for, the final goal was to make this information easy to access with a simple and focused navigation. Things like stuffy, crowded menus or 5 different buttons on a page overwhelms visitors and makes their website experience confusing. So, we polished up the menu to be cleaner and shorter, and also made it a “sticky menu” (a menu that stays within the visitors view) so that visitors have access to the menu even when they scroll down a page allowing them to navigate the site from wherever they are on the website. sysaid-menu-563.jpg We implemented other navigation techniques based on our research and added a search bar for those who wanted to quickly drill down on a specific topic. Search bar To summarize, SysAid’s website is built on the interests of our visitors, and is intuitive and easy-to-navigate no matter what page a visitor is on. Now that we have launched there is a lot to be done! Next steps include monitoring the analytics and making educated suggestions on how to improve the site. It’s impossible to get everything right on the first try, so now is the time to learn from how the visitors use the site and make improvements based on this.
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Release Preview: SysAid’s Fresh User Interface!

Posted by on July 1, 2013 in SysAid
SysAid Service Desk Fresh UI We have been more-than-hinting for some time now about the cool stuff we’ve been working on here at SysAid, particularly the user interface (UI) makeover on the Service Desk, which started about one year ago. Our Chief Product Designer, Maurice Hason, writes all about the process here. So many customers on Facebook and Twitter have been asking me for screenshots and sneak peeks but I was sworn to secrecy :). Today, though, we are thrilled to announce the Release Preview of our next version of SysAid that includes the first phase of the new UI.
After months of research, including observations of user behavior, we reorganized the way the SysAid menu items appear in a more structured, logical, and intuitive way. Watch the video below to see for yourself:

So What’s New?

  • We created a main menu that includes the functionalities most used, according to the surveys we conducted.
  • We took all of the system settings and put them in one place according to their topics.
  • We created a Personal Menu.
  • We reorganized all the functionalities into 4 main categories:
  • Service Desk
  • Assets
  • Analytics
  • Tools
And this is just the beginning. We've got lots more ahead.

Check It Out Now

If you want to play around with the new UI, you can see it from the instant demo on our website or even sign-up for a new Trial from the homepage, which now offers the SysAid version with the new UI. To orient yourself, we've created a table showing locations of elements in the old UI versus the new – see https://www.sysaid.com/help-page.htm?helpPageId=9617&edition=2.

What’s Ahead?

During August we’ll be rolling out the upgrade gradually for SysAid Cloud. If you have any concerns or questions, or wish to test it out beforehand, simply email us at support@sysaid.com or contact your account manager. Also in August: the On-Premise Beta will be released with lots of fixes and the new UI.
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The Process of Giving a Facelift to an IT Management Software

Posted by on June 26, 2013 in General IT
ITSM Solution Facelift User Interface (UI) and User Experience (UX) is not a new topic. I remember two decades ago it was called MMI (machine man interface) and was given other assorted names over the years. However, in more recent years it has become increasingly more important as we see new applications and technologies like Google/Gmail, iPhone , Facebook, Twitter and others educating users to a certain experience when interacting with software. I work at an IT management software company whose core product was developed 10 years ago. We had a major face-lifting six years ago that reached the end of life, and now we have been working for the past 12 months to create a new innovated user interface that will give the best experience to people using our software. The work included a lot of research. The research was fascinating. We examined the most used pages, the most common flows, mouse movements and more. We did this by physically watching users (who volunteered) while they worked in the current version of the software.
We know there are different roles that use the software, hence we worked on a solution that fit most use cases. During the process we had several options for almost every element. And I can tell you up front that with the professional team I worked with, there were very few definitive rights and wrongs. Instead, for every dilemma, we uncovered the pros and cons. Then, gathering together all the knowledge we accumulated—we took decisions. Planning a project of this scale for existing software was very challenging due to the simple fact that the software already exists. It is not new software we are planning, and with every new element we introduce, we need to be sure that we take into consideration all the functionality and usage of the existing elements. We not only need to make sure we don't break any existing functionality, we want to improve the experience and add functionality where possible. So we created prototypes, shared them with study groups, and had votes in various junctions to back up our decisions. After we finalized the content for the upcoming version, we sat with R&D and explained our requirements. R&D translated our requirements to the required infrastructure they need to build including new UI engine changes in existing code and much more. They dedicated a team and launched the process, of course in an agile method. When the first deliveries started being available, we were like children playing with a new toy, seeing our vision starting to come to life. It was an amazing process—the R&D engineers reacted very quickly to our comments, and fine tuning the issues that did come up were solved within the same day or later that week! Recently we launched an internal Alpha release with a few dozen users, and we stared getting genuine feedbacks. We are thrilled that so much of the inputs were positive, and the points raised were very valuable and carefully reviewed and passed to R&D. A lot of the issues raised were related to various options we considered during the research process, which were shared with the users, and they agreed that it is not a question of right or wrong—it's all about pros and cons, and as long as the balance is in favor of pros, we are on the right road! I am excited about the upcoming release where within weeks, thousands of users will encounter the new UI and find a new, innovated and exciting upgraded experience that helps them perform their day- to-day tasks more efficiently—and with a smile :).
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How Much Should a Good Service Desk Software Cost?

Posted by on June 18, 2013 in Service Desk
How Much Should a Good Service Desk Software Cost? As someone who has been in the IT services industry for several years, I am often asked - what is the right price to pay for a help desk solution? This seems to be a very easy and straight forward question to answer, however it is also one of the more challenging questions, and in this blog post I will try to explain why.
The first question you should ask yourself when looking at help desk solutions isn't necessarily how much does it cost, but rather it should be what am I looking to achieve from having a help desk software. For example, is your goal to make your IT department more efficient, improve their operational flexibility, or create a knowledge base for time optimization? Having a solution that saves you time will save you money, and make much happier end users – including your CEO, who you always want to keep happy. The next issue to tackle is: where should I start? Most IT managers look for a solution that solves a temporary issue. However, they should be looking at the big picture, whether it is a better way to control their assets, ITIL work flows, or mobile device management (MDM), among others. Regardless of the specific issues, they must consider the following questions:
  • What will their IT department look like in the future?
  • Will the service desk software grow along with them?
  • What additional functionality does the software offer that they do not use at the moment, and more important, why don't they use it?
I have seen over time how IT managers are always happy to learn more about new features and modules that can assist them in making their department more productive. Once they see how it can work for them, they are willing to spend a bit more for future growth. The last question I would advise for you to address is: which system should I choose? There are many solutions in the market ranging from multimillion-dollar implementations to free systems. You should look for something in between. Free systems often lack important features and support and there is no guarantee they will grow with you, while expensive solutions tend to be over complicated and have long implementation processes. Ideally, I would go for a cloud-based or install scalable solution. But remember to use the solution that will work best for your organization and one with a reasonable implementation process so that the time to production is minimized. Good luck on your hunt!
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8 Cool iPhone Features That You May Not Even Know Exist

Posted by on June 11, 2013 in General IT
For all those iPhone users out there who like to discover new features that they have and don't know about (also known as the surprise factor), I am putting together here a few tips I found over the past few months, I personally was surprised by most of them, and I actually use them in my day-to-day activities, so I thought you may also enjoy them. Now, I know I am not the only iPhone user out there who knows a thing or two about the device, and I told myself that besides the tips I know, let's see if other iPhone users from SysAid could help. So I went social and asked all iPhone users in the company to contribute to this blog—making this the first crowd-sourced blog post written by us. I'll probably blog about the process in the near future....it was fun! So a big thanks to all SysAid employees for their suggestions as well as the WOW inputs from the rest of the team who maybe didn't have ideas but "liked" specific tips that were posted, thereby helping me to sort and filter out the best ones.
Here goes: 1. Built-in dictionary to look up definitions of words. Just select a word and then launch the option Define: Highlight words to define iPhone Features 2. Speak - yes you saw that correctly - the image above also has a "Speak" option. You can find the speaking options under Settings -> General -> Accessibility. Turn it on and you can instantly have a paragraph read to you when you highlight it. I use it when I am driving and get an important email. One click and all the email is read to me clearly at the speed of my choice...and I can drive safely! 3. Blinking lights when a call arrives, or a notification. Those of you who saw my iPhone set off the flash on its own and asked me how I am taking pictures without touching the phone...I am not taking pictures, I am getting Alerts. There is a way to take pics without touching your iPhone, and you can find that in the next tip. Meanwhile, set your iPhone to use the LED flash for Alerts by turning the option ON, under Settings -> General -> Accessibility. 4. Take a photo from your iPhone headphone. You probably know by now that from the camera mode, you can push the volume buttons on the side of the iPhone to take a picture (if you didn't know that, then you just got an additional tip). But anyways, the same goes for the headphone—simply click the middle button to take a photo. 5. Easy scrolling. If you are reading a long email or web page, tapping the bar at the top of the screen (the black bar with the cellular provider's name) will scroll the page upwards to the beginning. 6. Lock the iPhone's screen orientation. Did you know you can lock the orientation? Just double-tap the home button, swipe right, and click the icon on the left-most side. Lock iPhone's screen orientation 7. Preview photos quickly. To preview a photo that you just took (without leaving the Camera app) swipe your finger from left to right over the screen. 8. Last one - Anybody hear about the language Emoji? In the long list of keyboards you can add, there is an interesting language built into all iPhones and it's called Emoji (you know those cute little emoticons?). You do not have to download an app for this! Just go to Settings -> General -> Keyboards, then Add New Keyboard… Emoji. Using the Emoji keyboard Hope you all enjoyed this blog, If I was able to pass on at least one good feature that you didn’t know about and you found useful, please share with your friends :).
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Effective IT Change Management: How to Get Everyone On Board

Posted by on June 5, 2013 in ITIL
Change Management - Love it or Fear it? I like to think of myself as a reasonably intelligent person. I’ve been working in ITSM for many years and I understand the mechanics behind change, but it has always been one of the hardest, most arduous of processes to get right. For those who may be new to ITIL and Change Management, the textbook definition defines change as: "The addition, modification or removal of anything that could have an effect on IT services." What this means is, the scope for change management could cover anything from the architecture, the processes themselves, alterations in the tool as well as physical changes to the assets themselves. As an ITSM Architect, testing change records through whatever tool I had deployed, reviewing process documents talking about lead times into the mists of the future, I found myself musing as to why things get so complicated. Who best to help me tackle this than a former change manager, of course!
Claire Agutter has been an ITIL® principle lecturer since 2007, involved in exam panels for ITIL V2 and V3 and provides online ITIL training through IT Training Zone Ltd. Claire gained her practical experience of ITIL in the real world, including change management at the UK Highways Agency.

Why Are People Suspicious of Change Management?

One of the dangers, when organisations implement change management is to go too deep too soon, and Claire identified two ways that change management can be utterly messed up. She said: "One way is to not do enough and you still see changes failing, and the other is to say 'Right, you just moved a piece of paper, that's a change.' "That will get you unpopular fairly quickly." Do any of these sound familiar? The following are realities, just accept it:
  • Nobody wants change, everybody complains when changes go wrong, and you experience resistance from every single front you find.
  • Techies do not like it, because they think it is someone coming in and telling them what to do: "I wanted to come in and do a change this weekend, and Change Management told me I couldn’t."
  • Managers do not like it because it is more meetings to go to, and more boxes to tick.
  • Suppliers do not like it, because they have to integrate with it, and it creates more work for them.
  • Surprisingly, the business does not like it as well and can sometimes see it as a backwards step.
Looking at the last point, change management comes in at a specific point in an organisation's evolution. Before the process, there tended to be an informal arrangement so when that immediate response is removed, it can be a factor. Claire explained: "You only get once chance to get it right, because if you try and bring something in that doesn't work, what you then create is even more resistance because next time you try and improve things, you just get a wall of people with their arms folded. "It tends to be a more emotional reaction to change management than to other processes, certainly from the technical staff perspective, because you've got somebody coming in and trying to tell you how to do your job." Sometimes even the way offices are set up lends themselves to resistance. Both of us agreed that often service management are placed apart from the technical teams, requiring a walk across office floors, building lobbies to get to the technical teams.

How Do You Sell It To Everyone?

Claire believes that the sales pitch is wrong. "People see change management as quite a bureaucratic process—the messages are about control, documentation, authorisation—they tend to be words that people are not particularly interested in hearing!" The key is a high level vision. Claire explained: "We implement changes for two reasons—to make things better or fix things, or because we need to avoid a cost or make a saving. "Change management is about delivering those benefits, in the order that the business wants, and delivering them in the safest possible way. "The sales pitch has to be about why we’re doing this, not what we're doing." It is important to back with up with some context. Some organisations would rather have things quickly that do not work very well rather than trying to implement a 16-step process, with a six week lead time. Looking at the broader organisation context, change management is there to protect the business, and to deliver what they need.

Why Should People Like Change?

One size does not fit all, so you need to understand what level of change management needs to be applied to different sizes of change. It comes back to vision and doing change because it is giving the business what it wants. Maybe look at it from a customer/consumer's perspective. We take IT for granted until it stops working, but how much do customers have to engage with the change management process? It is a part of an implicit trust that you have with a service provider, that they know what they are doing and that they do it in a controlled way. We have to recognise that IT systems will fail. Claire said: "Quite often, system failures are liked to changes, and at least if you are doing some change management, you have got a clue about what might happen, and how to roll back to a working state."

The Culture and the Drama

Take a look at the culture of your organisation—does it reward fire-fighting and heroes? People love a good drama—if you implemented a change that has gone wrong, and you get to fix it, it can be quite exciting. If it is spun well to the business, teams actually look like heroes. It all went horribly wrong, but WE fixed it, because we're clever. How do you move people from being reactive and getting a buzz out of it, to being proactive. Both Claire and I agreed that we are big fans of re-using what already exists. If you have something that works fairly well, grab it, use it, and do not re-invent the wheel. Change itself is frightening, and most organisations get by with what they have had for the past 5, 10, or maybe even 15 years. So when someone comes back, all enthusiastic, from their Foundation course, you come back to the resistance to try something new, or maybe try something again.

Communication is Key

We have looked at vision, and the real reason why change management is important, but often the other stumbling block is a lack of communication.
  • Get your vision, and then tell people what you are doing and why.
  • Explain it at the right level—less about filling this form, and more about protecting the business.
  • Tie it to things that went wrong.
  • You need rewards for engaging with the process, and you need consequences for bypassing it.

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5 Ways to Stay Healthy as an IT Admin

Posted by on May 29, 2013 in Service Desk

For many of us in the IT Service Management world, our time at work takes up the majority of our waking life. Glued to our technology and hunched over our keyboards, it seems like there’s no time to focus on health in the office. But while having a great career does involve certain sacrifices along the way, your health shouldn’t be one of them. Here are 5 basic and easy tips that will keep you physically and mentally sound at the office.

Health at the Office


 

1. Take a Hike, Literally

Well not literally, but you should get up, walk around, and stretch. We spend on average 40 hours a WEEK sitting at a desk, which can cause muscle pain and have other adverse effects. Stand up and move around every 30 minutes, and always use the stairs, not the elevator. It’ll keep your body awake and your mind more focused. If you can leave your cubicle, take a 15 minute break and walk outside. Mobile apps, like SysAid Mobile Apps, give IT admins the ability to manage tickets on-the-go—so they can take a quick stroll around the block without having to worry about missing a ticket.

2. Posture Counts

Yes, yet another thing your mother was right about: good posture. Sit close to the workstation, put that 2,000 page HTML 4 book you never read under your monitor to keep it at eye-level, and sit with legs at a 90-degree angle resting your feet on the floor. Remember, you're spending 8+ hours sitting in a chair almost every day, so investing in a high quality chair will also help you keep a correct posture.

3. Easy on Your Eyes

Give your eyes regular rests from looking at the screen for about five minutes every one to two hours of computer use. You can stay productive by using that time to make phone calls or set meetings. Customize your view in your IT Help Desk to make lists wider, cleaner, and generally easier to read. SysAid lets you customize lists, service requests, and more--so start by watching how to customize the Manager Dashboard view here. Poor lighting may also be putting your eyes at risk in the office, so make sure to adjust the screen display so the contrast is high and the brightness feels comfortable.

4. Keep it Clean

In the most non-hypochondriac way, I must tell you that bacteria, germs, and other weird microorganism lurk all over your desk. Yes, even that adorable pic of you and your significant other is covered with germs after all those sneezes and coughs that occur at the office. Use disinfecting wipes to help keep your workspace (keyboard, mouse, telephone) clean and try not to eat lunch at your desk. Besides the mood-lift you can get from having a nice, engaging conversation with a coworker at lunch, eating away from it may save you a few sick days. Check out the SysAid Hoover Desk-Vacuum for ideas about how you can keep your workspace clean at the office!

5. H2O Is Your Best Friend

One of the easiest and best things you can do at the office is to stay hydrated. Water helps your body with detoxification and digestion—strengthening your physical and mental performance. If the recommended “8 glasses a day” seems daunting, just keep a water bottle at your desk and you’ll naturally drink more. You’ll be surprised how staying hydrated can even help ease work-related stress!


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FIFA Goal-Line Technology: #Gamechanger

Posted by on May 22, 2013 in General IT
FIFA goal-line technology It is likely that many years into the future, historians will look back at this decade as the time when technology truly penetrated all walks of human life. It is a sign of how easily humans can adapt to the changing landscape of the world in which they live, that people do not wonder at the preponderance of smartphones, Wi-Fi and CCTV. These inventions have and are still reshaping the ways in which we live our lives, but yesterday’s innovation is often tomorrow’s outdated and unwanted tool. In the tech world, we always struggle strive to keep up with the times.
Since the time of the TV remote control's inception during the late 70's, we have increasingly utilized technology to improve upon tasks regularly and easily undertaken by human hands. While some may bemoan the lack of manufacturing jobs today as being a direct inheritance of automated production lines, it is clear that the replacement of humans in favor of machines is a one way trend. This may explain why so many people are looking to enter the IT world—at least there are still lots of jobs for people who are making sure that the machines are still working! Often this machine-human replacement is due to the fact that humans can rarely match the accuracy and consistency in technique and observation that man-made machines are capable of. Certainly sports fans around the world would agree with this sentiment (this would include myself as a proud, football-mad Englishman). As a result, I read with great interest how FIFA recently decided to approve the usage of goal-line technology in the 2014 World Cup. They selected the German provider Goal Control to act as a back-up referee in instances of questionable goals. It seems that this goal-line technology is based on 14 mounted cameras that can pinpoint the precise position of the ball on the pitch and will notify the referee via vibrations and optical notifications if, indeed, the ball has crossed the lines. Clearly 14 eyes have proven to be superior to just 2 and while some may say that the dehumanization of the Beautiful Game is one step towards a sporting disaster, many will feel that this is a step in the right direction. Given how much machines are taking over, even in areas where we never thought that would be the case, it is becoming more and more important for those formerly outside the IT universe to get up to speed quickly…before it's too late. For me personally, now that FIFA has revealed their openness to new technology, my next move is to get FIFA to implement SysAid, even on the playing field :). Stay tuned…
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SysAid Wins the Gold for Most Innovative IT Software from Network Products Guide

Posted by on May 14, 2013 in SysAid
It was a black-tie event in Las Vegas and our brazen VP Customer Relations, Joseph Zargari, took the long flight over there to graciously accept the award on SysAid’s behalf. We're truly honored to have received this year's Award for Most Innovative IT Software! SysAid Wins for Innovative Service Desk
Joseph gave a short acceptance speech that we thought was spot-on to what we all feel here at SysAid. Tell us what you think: Shimon Peres, the President of Israel and a Nobel Peace Prize winner said: "Innovation can help transform barren deserts into flourishing fields and pioneer new frontiers in science and technology." Leading the market with innovation technology is a main goal here at SysAid. By giving our users all essentials in one service desk, we help them stay at this frontier with an efficient software that has the best user experience possible. l thank you very much for this recognition, and I assure you that SysAid will continue to remain current, user-focused, and innovative. Congratulations to all the winners of last week's 8th Annual 2013 Hot Companies and Best Awards!
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