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Gil Blinov

Gil Blinov

Professional Services Engineer with experience ranging from data analysis to managing IT departments. Gil helps organizations to find their best-fit ITSM processes and implement them into SysAid. An avid reader - mostly sci-fi, fantasy, or life-hack productivity blogs - he also enjoys dancing with his wife or just enjoying play time with his son.
 

Sets of best practices for service management – like ITIL for example – are full of good ideas and good advice, and all that good information is valuable, but sometimes you are...
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The corporate IT service desk gets a lot of criticism. More specifically, service desk agents get a lot of criticism. They often get accused of using their service desk role as a...
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