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Hanan Baranes

Hanan Baranes

Former VP Professional Services at SysAid and current VP R&D at Nubo Software, with over 10 years’ experience in R&D and project management. While at SysAid, Hanan made sure that the SysAid solution applied to the customers’ processes by tweaking the system with his very special magic. He has 2 adorable kids, and loves soccer—always routing for Real Madrid.
 

Quick word association. I say “Customer Service” and you say.... No wait time High 1st call resolution Rapid issue resolution and service delivery Friendly, knowledgeable support staff All good stuff, to be...
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Seems like everybody's talking about Service Level Agreements these days. What's the big deal? Can't we just deliver good service, and not waste all this time with Service Level Agreements? Not if...
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