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Joseph Zargari

Joseph Zargari

As former VP Customer Relations, Joseph handled all customer support functions, including technical support, general queries, payments and the SysAid Community forum. With first-hand experience of SysAid products in the service desk environment, Joseph was a key source of input for SysAid’s design and development phases. In his free time, Joseph plays tennis, watches comedies, and does PHP coding.
 

Remember Heartbleed? Back in April, I was flooded with questions from our customers, so I wrote that blog post about it when the hype was about as big as Apple’s iPhone 6...
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The less complaints from customers, the better, right? Well, not exactly. When it comes to customer service many companies believe that receiving fewer complaints means their customers are indeed happy. However, research...
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We're very excited – because SysAid has further upped its commitment to exceptional customer service. We've made some structural changes to enhance the way in which we deliver support – splitting general...
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Your Chief Financial Officer (CFO) is responsible for the financial health and prosperity of the company. In very simple terms, the future of the company depends on more income and outgoings. These...
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The last few days have been all about the OpenSSL Heartbleed vulnerability, officially called CVE-2014-0160. Many of you surely heard about it, read about it, and talked about it, but did you...
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There's no doubt that today's 21st century customers are in the driver's seat. Not only do they have higher expectations than ever before, but they have no qualms about ditching their current...
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Did you get a chance to look at the new Announcements feature in our latest release? The new SysAid UI launched in SysAid 9.1 introduced many improvements to the user experience, including...
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Ever since the very first release of SysAid, we made sure to support several database types. To this day, SysAid supports Microsoft SQL, MySQL, and Oracle, as well as an embedded database...
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Happy Beta testing to all our dear Pathfinders who have been enthusiastic and thorough, helping us ensure the official release is even better. I have summed up the highlights of the 9.1...
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