Follow us
Nicole Katz

Nicole Katz

As Director of the Professional Services, Nicole strives to provide the most practical, and often-times creative, approach to successful company roll-outs of SysAid's service desk and ITSM solution. She enjoys the challenge of combining ITIL theory with real-life scenarios for her global customers. When Nicole’s not busy with all of that, she loves being in the outdoors and practicing yoga.
 

When creating a request for change (RFC), it's tempting to stick to the bare minimum. After all, most of us have better things to do than populating endless forms with information that...
Keep reading >>

 

Working in IT can be difficult at the best of times, with operational and organizational change often a particularly difficult “nut to crack.” We can, of course, use proven methodologies and techniques,...
Keep reading >>

 

For as long as ITIL has been around (26 years) and longer, it’s told us that Service Management needs a triple focus. People, Process, and Technology all must be addressed if services...
Keep reading >>

Subscribe to our blog