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Oded Moshe

Oded Moshe

Oded is VP Products at SysAid, with over 15 years of experience in various product and IT management positions. Proud father of two young (iPhone/iPad-addicted) girls and one baby boy (that they're trying to keep the gadgets out of his reach). Fond of new technologies, and enjoys good conspiracy books and movies.
 

The request fulfillment process is an important one for the IT service desk, but I often find that it gets forgotten about, or at least left at the bottom of the pile...
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Being an IT admin is challenging, the queue of tickets can seem endless, and so, your time becomes one of the most precious and scarce resources there is. Because of this (and...
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Ever stop to wonder what your IT-industry peers are doing/using to provide superior IT support experiences? Thankfully, if you do, support-professional membership organizations such as HDI are on hand to share aggregated...
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IT asset management (ITAM) best practices, along with the technologies that support them have evolved and dramatically improved since its early days. It’s now relatively easy for IT assets to be efficiently...
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Did you ever see the unfortunate TV weather lady who was interrupted by the Microsoft Windows 10 upgrade notification? It was one of those situations that’s funny but also serious at the...
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Configuration management is about collecting and maintaining useful information. In IT service management (ITSM), this means knowing about everything from hardware and software through to documentation and people – all of which...
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Everyone loves heroes, and not just in comic books. Heroes come in and save the day when things go wrong, and naturally anyone suffering as a result of that ‘going wrong’ is...
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I have a confession to make: for me, the most exciting times, in the realm of my job, which I have the privilege to take part in, are the official releases of...
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So you’re the “go to” guy or gal within IT, and IT service management (ITSM) has been your life for the last five years.  You can soak up ITIL and ISO 20000,...
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The launching of a self-service portal – a web-based application aimed at the end users,  providing 24/7 access to IT services and support – has been on the IT service management (ITSM)...
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"You can't achieve value from your investment in IT service management (ITSM) – ITIL processes, training and tools - if you haven't got a fully functional integrated, single-source of truth Configuration Management...
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I can't believe how fast time flies. It's been only a few weeks since our last release and already our next Cloud release is about to be launched. SysAid 14.4 is packed...
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For me, one of the greatest things about introducing new features in new releases is the fact that they get even better - and it’s all because of YOU! SysAid 14.3 is...
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IT Asset Management (ITAM) is the discipline of managing IT assets throughout their lifecycle. If IT Service Management (ITSM) is primarily concerned with efficient delivery of services, then ITAM is primarily concerned...
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Last week I posted a blog looking at the first 3 essentials steps that you need to take to ensure a successful migration to the cloud. We looked at how to: Map...
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You can’t escape the fact that IT systems – both software and hardware – tend to get out of date and require high maintenance costs very fast. You can invest hundreds of...
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Last week I had the privilege to attend and to speak in another leading itSMF event in Europe - This time it was Estonia https://konverents2013.itsmf.ee/ What a fantastic event! It was held...
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My previous blog explained how and why we're jumping from SysAid 9 to SysAid 14.1, the latter being the subject of this blog. Just doing my part to keep you all updated!...
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Here at SysAid, the "naming" of our software has always been a technical issue of incrementing the numbers as we release new features…and new versions. When I joined the company in 2008,...
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In the world of technology, timeliness is extremely important. Being the first to take advantage of new and popular trends gives you more time to implement and perfect them. So when Gartner...
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Every good software relies on a good database, which allows the software to run smoothly, to allow growth, to be robust, and of course to secure the consistency and availability of your...
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So you are a SysAid Cloud customer, and you are used to getting new features every few weeks, but this is more than just a bunch of new features—it is a whole...
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For all those iPhone users out there who like to discover new features that they have and don't know about (also known as the surprise factor), I am putting together here a...
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We have been very busy here at SITS13…and I do mean VERY BUSY! To be perfectly honest, I had every intention of attending some educational sessions during the conference, but our booth...
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How It All Started I would like to share with you my experience from this past summer in migrating from Exchange Server to Google Apps. Some background: I have been an Exchange...
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