Follow us
Yair Bortinger

Yair Bortinger

Working at SysAid since 2011, first as an account manager and now leading the SysAid Gold Support team, Yair is passionate about giving top-notch customer service and you can often hear him schmoozing comfortably with his customers. A history buff, a Trekkie, and being a dedicated husband and father to two small boys complete the package that makes Yair the smiley-faced darling in the office and out!
 

“The customer is always right,” right? Whether that old adage is true is irrelevant.  But there is another saying that should be plastered on the walls of every IT help desk: The...
Keep reading >>

 

My customers ask me this question all the time – what is SysAid’s SLA? Up until recently my answer was always, “We don't have an official SLA but we strive to reply...
Keep reading >>

Subscribe to our blog
By submitting this form you agree to receive relevant marketing material from SysAid, subject to our Privacy Policy