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Cloud

18 posts in this category
 

As Amazon Web Services (AWS), the market leader in public cloud services, paves the way with industry good practice for cloud service management, their AWS Managed Services offering can be used to truly better...
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The IT “playing field” is essentially leveled with public cloud, because it brings world-class IT management and IT service management (ITSM) capabilities to all. Release management is a good example of this. It’s hard...
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If you haven’t convinced senior management to move the help desk to the cloud, don’t fret. The most common objection to new technology is the anticipation of imagined problems. The person who loves physical...
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IT service management has traditionally been a process-driven discipline, supported by the growing use of automation. In 2017, the increased popularity of cloud services offers up even more opportunities for greater use of automation...
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The world has been living with on-premise software for far too long now. The benefits that businesses and IT teams alike are gaining from well-managed, cloud-based services are rapidly changing the face of IT....
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Don’t be fooled – by the cloud tech-talk of instances, databases, code, and APIs – into thinking that cloud is all about technology. Unfortunately, this kind of tech-talk can convince IT service management (ITSM)...
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Clouds are services, not products or technologies, so who better to manage them than an IT service manager with a “special set of skills.” Let’s call them Cloud Service Delivery Managers. The type of...
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The “serverless” computing paradigm emerged a couple of years ago in Amazon Web Services (AWS) as a new cloud service called Lambda – a serverless computing platform. And now, even though it’s mainstream, it...
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In Part 1 of this blog series, I covered what cloud native applications and microservices are – and left you dangling as to what containers are. I also mentioned “bees” but that’s irrelevant. Here,...
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The cloud is now ten years old, if you view Amazon Web Services (AWS) as kicking off the cloud industry with its inaugural EC2, S3, and SQS services back in 2006. It’s an industry,...
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When I hear about Shadow IT and comments that the IT department will soon be dead, here are a few ITSM panicking thoughts I've heard so far: Cloud computing is destroying the data center....
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I’ve enjoyed working in the technology field for well over a decade. Either working on the service desk, in the process arena with incident management, or as a developer building creative solutions, I’ve always...
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Last week I posted a blog looking at the first 3 essentials steps that you need to take to ensure a successful migration to the cloud. We looked at how to: Map your current...
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You can’t escape the fact that IT systems – both software and hardware – tend to get out of date and require high maintenance costs very fast. You can invest hundreds of thousands of...
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Since it burst impressively onto the scene in the late 1990s, when Salesforce.com introduced the concept of delivering enterprise applications via a simple website, the buzz surrounding cloud computing has showed no signs of...
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In the world of technology, timeliness is extremely important. Being the first to take advantage of new and popular trends gives you more time to implement and perfect them. So when Gartner unveils their...
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After reading Oded Moshe’s post Migrating Exchange to Google Apps: This is My Story, I thought it would be nice to follow up with a post covering some cool stuff that I learned after...
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How It All Started I would like to share with you my experience from this past summer in migrating from Exchange Server to Google Apps. Some background: I have been an Exchange user for...
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