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General IT

42 posts in this category
 

Business continuity – the art of keeping the business in business – is nothing new. But how is business continuity affected by newer approaches to IT management such as Agile and DevOps? And how...
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People will do whatever it takes to meet the targets you set, even if this is not the right thing to do for your customers. Most of us who work in IT understand the...
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In another SysAid blog, I used an analogy of a pizza delivery to illustrate the point about the difference between outcomes and outputs. The outputs of a pizza delivery service are the pizza itself...
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Speaking in front of large groups of people, whether at IT service management (ITSM) conferences or elsewhere, isn’t a natural thing. It’s definitely an acquired skill with multiple facets – from being able to...
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There has been a lot of reporting in the press about Meltdown and Spectre, a couple of recently identified IT security issues.  Some of my customers have been asking me whether they need to...
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I think that we’re going to see many of this year’s trends continuing into 2018, and that they’re going to lead to a surprising conclusion. IT will stop being viewed as a necessary evil,...
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The world is changing around us. Technology is changing both our personal and work lives – from what we know and what we can do, to influencing our expectations of products and services, support,...
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If you’re not familiar with the new EU General Data Protection Regulation (GDPR), then you’d better start learning now. Even if you’ve never been to Europe you still need to obey this law if...
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Everyone seems to be talking about DevOps but, if you are new to it, it might all seem a little overwhelming. This blog directs you to three steps to take in starting with DevOps...
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If you’re really busy working on lots of different things then maybe you should think about limiting work in progress. If you start one thing and finish it before starting the next one you...
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One of my biggest fears as an IT manager is coming to work one day and finding out that my company network was hit by a ransomware attack. So you can imagine my reaction...
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Enterprise service management (ESM) is the use of IT service management (ITSM) tools and processes to support other lines of business within an organization. It’s a term that’s generally used by IT people, who...
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As 2016 ends and we look forward to another year in IT service management (ITSM), one wonders what we (ITSM pros) should be focused on in the next twelve months. There’s been a lot...
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Most tech predictions focus on the next “big thing.” With our appetite for new and different, we tend to overlook the power of ongoing trends. 2017 is a year when existing innovations will settle...
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DevOps is currently very fashionable, and so I hear lots of people talking about how their IT organization will be doing DevOps over the next year or so. The trouble is, as soon as...
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I’ve written about IT service management (ITSM) and the opportunities of business intelligence (BI) before, but that was four years ago, as an industry analyst. Since then, I’ve seen very few vendors shouting about...
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Anyone can predict the future, although whether they are right or not is a different matter. Just look at the Y2K predictions, or those stating that online shopping would never take off. Or that...
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To shepherd in the New Year I’ve created a list of 15 IT trends for 2015. They’re in no particular order, and most are not new – they’re just more relevant in 2015 given...
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Recently I had to undertake that wonderful annual task of renewing my car insurance. I did the comparison-website bit, phoned a couple of brokers, and of course went directly to a number of insurers’...
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Well, SysAid’s and my first day at Interop New York was a busy one. As Joe the IT Guy states in his pre-Interop blog, SysAid is the only pure-play IT service management (ITSM) vendor...
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Remember Heartbleed? Back in April, I was flooded with questions from our customers, so I wrote that blog post about it when the hype was about as big as Apple’s iPhone 6 announcement. Well,...
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IT maturity assessments come in many shapes and sizes. Some are broad and look at a large number of areas, like strategy, culture, governance, people, skills, transparency, risk management, security, processes, asset management, customer...
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Before you click play, imagine a world where IT professionals do not exist. Throughout the year we stand by all of you amazing IT people. We appreciate everything you’ve done in the past 365...
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We're celebrating our successes of 2014 with the initiative "The IT Log," a video collaboration challenging IT professionals to show the world what they really do. The IT Log invites all IT pros (or...
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Paraskavedekatriaphobia is the scientific term for a morbid, irrational fear of Friday the 13th. Chances are you’re not afflicted with this particular phobia, but with next Friday being June 13th, you may just have...
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Though many leading economists across the globe agree that the economy is indeed recovering, albeit slowly, many business owners may still feel otherwise. In fact, companies across all verticals are tightening their belts as...
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Look out baby boomers, the millennial generation is taking over the workforce. In fact, millennials will make up 75 percent of the global workforce by 2025. These are the individuals born between 1982 and...
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The last few days have been all about the OpenSSL Heartbleed vulnerability, officially called CVE-2014-0160. Many of you surely heard about it, read about it, and talked about it, but did you really understand...
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At the end of March we'll be heading to Orlando, the home of Disney World for the HDI Annual Conference (HDI 2014) taking place 1-4 April. There's lots of things for us, and you,...
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After experiencing a lull during the holiday season, the conference and exhibition circuit is back in action. In fact, just this past month, the 2014 International Consumer Electronics Show (CES) posted its largest and...
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Do you ever wonder how business carried on before smartphones and tablets? I sure do. Fortunately, these days anybody with an Android or Apple device has access to apps for every conceivable business need,...
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Everyone loves a good rivalry. Whether it’s talk show hosts Leno and Letterman battling it out on late night TV or heavyweight champs Ali and Frazier throwing combinations in the ring – everyone has...
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Just when you thought it was beginning to settle down, the heavy-weight battle between iOS and Android is once again heating up as Apple finally gave its loyal followers what they've been eagerly waiting...
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"Sometimes they hear a thundering sound when there are no clouds. They assume the gods have eaten too much and their tummies are rumbling." - from the 1980 cult movie The Gods Must Be...
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In the modern world, technology operates in a neutral space where it can be used to fulfill a variety of potentialities. This is not something unique to modern technological advancements—people have often commented how...
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  Have you ever fantasized about what your life would be like if you, say, hired the Mafia to handle your service requests? Hmmmm, interesting, right? Well, SysAid has created a short, HILARIOUS movie...
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SysAid recently released some amazing stats that show that the adoption rate of Windows 8 in the enterprise market is very low compared to the adoption rate of Windows 8 in the consumer market....
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So, how does one embark on the huge task of redesigning a website? While there are certain epiphanies and creative ideas that pop into your head as you do the most mundane things, like...
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User Interface (UI) and User Experience (UX) is not a new topic. I remember two decades ago it was called MMI (machine man interface) and was given other assorted names over the years. However,...
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For all those iPhone users out there who like to discover new features that they have and don't know about (also known as the surprise factor), I am putting together here a few tips...
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It is likely that many years into the future, historians will look back at this decade as the time when technology truly penetrated all walks of human life. It is a sign of how...
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I want to be a Glass Explorer! Let me explain. I recently entered Google's Twitter and Google+ competition to become a Glass Explorer, giving me a shot at purchasing a pair of wearable augmented...
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