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43 posts in this category
 

Being an IT admin is challenging, the queue of tickets can seem endless, and so, your time becomes one of the most precious and scarce resources there is. Because of this (and always hearing...
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On September 12th SysAid hosted its wildly successful webinar on its Self-Service Portal, one of the newest features slated for release in the upcoming on-premise Summer 2017 release, (v17.3) which is currently in beta...
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Perhaps even more than our customers (like you) — our SysAid R&D and Product divisions despise bugs. We aim to continuously improve our software so when bugs creep up, we often shriek louder than...
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Hey there, long time no blog post! I’ve been working in SysAid for more than two years now, and lately it has come to my attention that many of our customers don’t know about the...
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“The new reporting is SUCH an improvement! I love the new design too, but the functionality in the reporting though… Fantastic.” -lola412 “New reporting is a big improvement” -cdkarp “Thanks for updating the Reporting...
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I’m delighted to announce that we’ve added a new mobile asset management add-on and application (on iOS), which provides barcode scanning, audit, and reporting capabilities to the SysAid Service Desk/Help Desk. This is available...
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I have a confession to make: for me, the most exciting times, in the realm of my job, which I have the privilege to take part in, are the official releases of SysAid Help...
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A warm hello to all readers. I'm Danny, and some of you may already know me as the Technical Community Manager over in the SysAid Community. Over the past couple of weeks I’ve been...
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One year ago, at the end of 2013, we were at the cusp of something new with the SysAid Blog. The plan for 2014 was to concentrate on publishing best practices, which would be...
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I can't tell you how excited I am to be a part of SysAid's latest release SysAid 14.4. Sure, I may not be as crazy as Steve Ballmer, but there’s a sense of energy...
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I can't believe how fast time flies. It's been only a few weeks since our last release and already our next Cloud release is about to be launched. SysAid 14.4 is packed with really...
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For me, one of the greatest things about introducing new features in new releases is the fact that they get even better - and it’s all because of YOU! SysAid 14.3 is a prime...
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We're very excited – because SysAid has further upped its commitment to exceptional customer service. We've made some structural changes to enhance the way in which we deliver support – splitting general customer support...
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Last week we attended the Service Desk and IT Support Show (SITS) in London, and by far the best thing about the entire event was getting to catch up with so many of our...
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My customers ask me this question all the time – what is SysAid’s SLA? Up until recently my answer was always, “We don't have an official SLA but we strive to reply within 24...
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It’s nearly that time of year again. Time to head to the annual IT service desk and support show (SITS) in London (29th-30th April), and we couldn’t be more excited. It’s not just the...
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Today is a milestone day for SysAid – it is the 1st day of employment for our 1st USA-based employee! We could not be more thrilled to welcome Michael Slabodnick to the SysAid family....
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Did you get a chance to look at the new Announcements feature in our latest release? The new SysAid UI launched in SysAid 9.1 introduced many improvements to the user experience, including a more...
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One year ago SysAid extended its multi-layered approach to social networking by starting this blog. We ventured to create a hub for conveying important ideas and trends – along with practical advice – for...
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Ever since the very first release of SysAid, we made sure to support several database types. To this day, SysAid supports Microsoft SQL, MySQL, and Oracle, as well as an embedded database type -...
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2013 was a great year and it is all thanks to you…SysAiders around the world, you rock! Just as 2013 comes to an end, I would like to summarize briefly a few highlights that...
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My previous blog explained how and why we're jumping from SysAid 9 to SysAid 14.1, the latter being the subject of this blog. Just doing my part to keep you all updated! Next week,...
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Here at SysAid, the "naming" of our software has always been a technical issue of incrementing the numbers as we release new features…and new versions. When I joined the company in 2008, we were...
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If you have a SysAid CSS account, this blog post is directed towards you. SysAid has decided to merge SysAid CSS with our leading ITSM solution SysAid IT, and you have a lot to...
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Have you heard of Movember? It's a month-long event that takes place annually during the month of November that involves growing mustaches, in order to raise awareness for prostate cancer and other male cancer...
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Every good software relies on a good database, which allows the software to run smoothly, to allow growth, to be robust, and of course to secure the consistency and availability of your data. SysAiders...
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In the last few weeks you heard about the beautiful UI, Dynamic Forms, SysAid RDS and all the other magnificent new features in SysAid 9.1. Today I wanted to talk about another central aspect...
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On September 15th we had our annual Customer Relations Day, a day to relax away from the office without the normal separation of borders between managers and staff, where we can take a little...
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Preparing training material and informative content is always challenging and fun at the same time. Lucky for me, I get to have fun almost every day in my role as SysAid Academy Supervisor. Every...
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Last Sunday on the 1st of September we had our annual corporate event celebrating the Jewish New Year - Rosh Hashana. As the HR team, it was our job to arrange the event. We...
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So far, 90 companies have upgraded to SysAid 9.1 Beta: 11 Pro 25 Pro Plus 54 Enterprise/Full Here’s what was happening at the beginning of the Beta Season. Today we're delivering a new Release...
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Happy Beta testing to all our dear Pathfinders who have been enthusiastic and thorough, helping us ensure the official release is even better. I have summed up the highlights of the 9.1 Beta testing,...
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The excitement level here at SysAid is increasing because we just started the beta season for SysAid 9.1 On-Premise! Beta season is great, as this is the time when we bring out all our...
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So you are a SysAid Cloud customer, and you are used to getting new features every few weeks, but this is more than just a bunch of new features—it is a whole new experience!...
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We have been more-than-hinting for some time now about the cool stuff we’ve been working on here at SysAid, particularly the user interface (UI) makeover on the Service Desk, which started about one year...
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It was a black-tie event in Las Vegas and our brazen VP Customer Relations, Joseph Zargari, took the long flight over there to graciously accept the award on SysAid’s behalf. We're truly honored to...
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We have been very busy here at SITS13…and I do mean VERY BUSY! To be perfectly honest, I had every intention of attending some educational sessions during the conference, but our booth has been...
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At 9 o’clock this morning we were like busy bees taking care of all the last minute details for our booth opening at SITS13. We really didn’t know what to expect. And then –...
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Mind the Gap

By | April 22, 2013 in SysAid

The weather has been perfect here in London, sunshine all day, every day! We are all here in Earls Court, CEO Sarah Lahav, Oded Moshe, Ilan Hertz, Elana Katzor (that's me), David Zargoski, David...
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Here at SysAid we are in the midst of preparations for the Service Desk & IT Support Show (SITS13) which will be in London's Earls Court. We are thrilled to meet our customers and...
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Yesterday marked our annual SysAidday, a company event that joins everyone together, from every department in SysAid, to discuss our goals and ambitions for the coming year. Our newly appointed CEO, Sarah Lahav, emceed...
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Hello everybody, For a long time already, lots of our existing customers and prospects have been looking for integrated Patch Management capabilities in SysAid. Recently we decided to accept the challenge and look deeper...
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2012 marked the year that SysAid got on board and embraced Social Media. Don’t get me wrong, even prior to last year we used the various social channels, like YouTube and LinkedIn, but 2012...
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