A few months back there was a lot of social love for a report that listed the top 100 IT service management (ITSM) “influencers.” As to whether the listed individuals are really influencers is open to debate, but I do know that I learn a lot via Twitter. So, I wrote my first draft of this blog and scheduled it for publication. Then Cherwell’s Alida Mooreston created a far more thoughtful and detailed “influencers” list (than the aforementioned one) – 25 IT Service Management Experts to Watch in 2017. As my UK friends would say: “You wait an hour for a bus, then three come along at once.” But since Twitter is definitely a preferred social network for so many in the ITSM industry looking to learn (I, for one, can often “feel” like I’m at an industry conference by simply following the designated Twitter hashtag), I thought I’d still publish my blog about who I see as some of the most valuable and prolific ITSM Twitter users (aka “tweeters”). There’s quite an overlap with Alida’s list, which has to be a good thing… but please don’t think that I’ve been copying!
Before I continue, however, I need to state my Twitter “position” – that I’m not currently particularly overactive in the Twitterverse, and my views are formed from my lurking in the background rather than by my interactions with people. Twitter, and the tweets of these people in particular, has taught me so much about both the ITSM industry and how to best use this social medium.
Firstly, I want to explain that my list is just people not corporate accounts. Some people will of course have company allegiances (don’t we all?) but they don’t use their Twitter account to hard sell you anything, other than good ITSM stuff. There’s no science to it, other than appreciating what these people are tweeting. And, in addition to the quality of what they share, you can feel as though you know the person somehow – they are more than a faceless tweet machine. I, of course, follow many more people, many of whom I did think of including, but I had to factor in people’s current tweeting cadence in deciding who would make my final 20. So I hope some of my ITSM friends don’t take it personally if they’re not on the list :).
The list is in alphabetical order and, depending on when you find and read this blog, circumstances might have changed over time:
So, that’s my list of 20 great ITSM tweeters – who do you think I missed?