With an awesome 674 delegates (its biggest turnout yet), we were not left disappointed by our first visit to the Annual itSMF Australia Conference and Exhibition (LEADit). The passion for knowledge, the enthusiasm of IT professionals, the amazing presenter line up of IT service management (ITSM) speakers, the first-class entertainment, and the penguin, made this a truly unrivalled event. A huge thank you to the remarkable team at itSMF Australia, we had a blast.
From speaking with delegates at our booth (when Joe The IT Guy let people step away from him and the camera that is) and also managing to catch a couple of presentations ourselves, it seemed to be that the main theme running throughout the conference was “Attitude, Behaviour and Culture” aka The ABC of IT – aka the human aspect of ITSM and service delivery. Essentially we have to remember that IT isn’t about the technology (yes you did just hear a technology provider say that), it’s about the business and it’s about people.
There were plenty more messages to be heard throughout the conference as well (most of which seemed to be underlined by ABC) and overall a great deal to learn from. It’s impossible for us to do justice to all of them, so instead we’ve listed what key takeaways we brought back from the event (with some suggestions for further reading for those who weren’t fortunate enough to attend).
As not everyone was lucky enough to attend the event, we thought it might be useful to pull together a list of recommended reading (and watching) to help you learn more about these key takeaways. First of all, you should start by familiarizing yourself with your ABC’s with this great paper from Paul Wilkinson. Then dive into:
Advice was provided on a wide variety of other ITSM topics as well, such as:
For these we recommend taking a look at the following:
Over the course of the next few weeks we'll also endeavor to write some "how to get started" articles on these main topics (e.g. "how to get started with DevOps"). Too often at events we find ourselves discussing the "why" but rarely explaining the "how". So don't forget to check back for those.
LEADit was a fabulous event and one that we would recommend to any IT professional, not just in Australia, but worldwide. It's not the only event itSMF Australia runs either, there are plenty of regional events to choose from. Don’t just take it from us though, check out the Twitter stream to see what others in the ITSM community are saying (you’ll likely pick up a few more gems of knowledge by reading through these tweets too).