We have been more-than-hinting for some time now about the cool stuff we’ve been working on here at SysAid, particularly the user interface (UI) makeover on the Service Desk, which started about one year ago. Our Chief Product Designer, Maurice Hason, writes all about the process here.
Today, though, we are thrilled to announce the Release Preview of our next version of SysAid that includes the first phase of the new UI.
After months of research, including observations of user behavior, we reorganized the way the SysAid menu items appear in a more structured, logical, and intuitive way. Watch the video below to see for yourself:
And this is just the beginning. We've got lots more ahead.
To orient yourself, we've created a table showing locations of elements in the old UI versus the new – see https://www.sysaid.com/help-page.htm?helpPageId=9617&edition=2.
During August we’ll be rolling out the upgrade gradually for SysAid Cloud. If you have any concerns or questions, or wish to test it out beforehand, simply email us at email@example.com or contact your account manager.
Also in August: the On-Premise Beta will be released with lots of fixes and the new UI.