If you have a SysAid CSS account, this blog post is directed towards you.
SysAid has decided to merge SysAid CSS with our leading ITSM solution SysAid IT, and you have a lot to gain. As you may have noticed, SysAid CSS was not upgraded for quite some time. We were in thinking mode, assessing our next step with the CSS (customer service software) solution. The decision was made to bring CSS to the level of our popular IT solution, and offer all our CSS clients the same treatment as everyone else, in terms of consistent upgrades and updates.
Our Customer Relations department is here to support you with any issue that might come up in the transitions process. For your convenience, we have recorded a webinar that will explain the process and demonstrate some new features that you'll be getting. Watch the video below:
Actually not much. Aside from several changes in the terminology, the transition to SysAid IT should be all smiles :). Here is a list of terms and their equivalents in SysAid IT:
With the transition to SysAid IT, you will have the privilege of using all the latest and greatest updates of our upcoming release version 14.1. Here is a short list of the capabilities you will be gaining.
So it is now time to say goodby CSS and hello to SysAid IT. Between November 24th and December 15th we will start the process of moving all our Cloud CSS clients to SysAid IT. As for our On-Premise clients, there will a beta version available for you on December 14th, and an official release in January 2014.
Please follow me on Twitter @SysAidAcademy...and let me know if you have any questions.