Follow us

Conference Learnings

30 posts include this topic
 

I’ve now been back from the Service Desk Institute (SDI) 2018 conference (SDI18) for nearly two weeks and I still can’t believe what a whirlwind of IT service management (ITSM) and service...
Keep reading >>

 

Speaking in front of large groups of people, whether at IT service management (ITSM) conferences or elsewhere, isn’t a natural thing. It’s definitely an acquired skill with multiple facets – from being...
Keep reading >>

 

Every IT organization has a service portfolio, even if they don’t think of their services in this way. Making improvements to your service portfolio is essential if you want to deliver services...
Keep reading >>

 

As an exhibitor, it seems to take forever to plan for the Service Desk and IT Support Show (SITS) but, once you are there, the two-day event is a case of “blink...
Keep reading >>

 

So Pink16 is done and dusted, and it’s already time for the second of the year’s IT service management (ITSM) industry’s “grand slam” events – HDI. Alas, I’ll be missing out on...
Keep reading >>

 

As always, the annual Pink Elephant IT service management (ITSM) conference (and Las Vegas itself) was a blast. Some of what happened in Vegas of course has to stay in Vegas, but...
Keep reading >>

 

  It’s that time again, for one of IT service management’s (ITSM) “grand slam” industry conferences – Pink Elephant’s Pink16, now in its 20th year at the swanky Bellagio Hotel in Las...
Keep reading >>

 

I’m back from a wonderful trip to New Orleans for FUSION15, plus a sneaky little post-event vacation, and I wanted to capture some of the great insights and advice the presenters at...
Keep reading >>

 

I’m really looking forward to speaking at the FUSION service management conference this year. FUSION will be running from 1-4 November 2015 at the Hyatt Regency in New Orleans, and if you’ve...
Keep reading >>

 

The IT service management (ITSM) event season has kicked-off again, and it’s time for myself and the rest of the SysAid clan to jet off to the annual FUSION Conference – which...
Keep reading >>

 

The ITSM Show (formerly known as the Service Desk and IT Support Show, SITS) is done and dusted for another year – congratulations to Toby Moore and his colleagues on a very...
Keep reading >>

 

It may be in a completely different month to normal, and at a new venue, but the buzz around the upcoming SITS15 - IT Service Management (ITSM) Show (formerly known as the...
Keep reading >>

 

The 2014 itSMF Estonia conference, held in Tallinn last week, was an international IT service management (ITSM) fest. The circa 180 delegates had travelled from 12 countries (including strong Finnish and British...
Keep reading >>

 

Well FUSION 14 was a whirlwind of ITSM Goodness (the royalties check is in the post Barclay Rae). Working the SysAid booth, trying to attend conference sessions, meetings with clever people, and...
Keep reading >>

 

In the words of Peter, Paul, and Mary (or, if you prefer, John Denver), "All my bags are packed, I'm ready to go …" for SysAid's first visit to FUSION – an...
Keep reading >>

 

Well, SysAid’s and my first day at Interop New York was a busy one. As Joe the IT Guy states in his pre-Interop blog, SysAid is the only pure-play IT service management...
Keep reading >>

 

With an awesome 674 delegates (its biggest turnout yet), we were not left disappointed by our first visit to the Annual itSMF Australia Conference and Exhibition (LEADit). The passion for knowledge, the...
Keep reading >>

 

The long hours and back pains notwithstanding, I have to say that HDI 2014 was a magnificent conference with terrific content, amazing folks, and a whole lot of fun and laughs along...
Keep reading >>

 

We're back again in the States, this time in the land of ultimate magic, Orlando, Florida, for the annual HDI Conference. Here’s our first blog from the event, after experiencing a fantastic...
Keep reading >>

 

On the third day at Pink14 I was fortunate to have a much better opportunity to chat with delegates and attend more sessions, which gave me great insight into some of the...
Keep reading >>

 

Monday, Feb 17th – Steady streams of visitors to the SysAid booth continued on the 2nd day of Pink14. What a thrill to get such fantastic feedback, not only on what we...
Keep reading >>

 

Sunday, Feb. 16th – Along with my Dream Team, wake-up time was early, Yes, we’re in Las Vegas but I didn’t really care what everyone was doing the night before because we...
Keep reading >>

 

We're getting very excited now as it’s only 19 days until the Pink Elephant 18th Annual International IT Service Management Conference and Exhibition (PINK), where we will be super silver sponsors! We’re...
Keep reading >>

 

Last week I had the privilege to attend and to speak in another leading itSMF event in Europe - This time it was Estonia https://konverents2013.itsmf.ee/ What a fantastic event! It was held...
Keep reading >>

 

At FUSION 13, the annual joint itSMF USA and HDI conference, a group of pre-selected people came together to consider and report back on the future of the IT service management (ITSM)...
Keep reading >>

 

Well, Oded Moshe, Joe the IT Guy, and I are fresh back from the UK following our very first visit to the itSMF UK Conference and Exhibition in Birmingham last week. It...
Keep reading >>

 

We have been very busy here at SITS13…and I do mean VERY BUSY! To be perfectly honest, I had every intention of attending some educational sessions during the conference, but our booth...
Keep reading >>

 

At 9 o’clock this morning we were like busy bees taking care of all the last minute details for our booth opening at SITS13. We really didn’t know what to expect. And...
Keep reading >>

 

Mind the Gap

By | April 22, 2013 in SysAid

The weather has been perfect here in London, sunshine all day, every day! We are all here in Earls Court, CEO Sarah Lahav, Oded Moshe, Ilan Hertz, Elana Katzor (that's me), David...
Keep reading >>

 

Here at SysAid we are in the midst of preparations for the Service Desk & IT Support Show (SITS13) which will be in London's Earls Court. We are thrilled to meet our...
Keep reading >>

Subscribe to our blog