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With organizations continuing to regularly switch ITSM solutions, every 3-6 years (according to industry analysts), it’s become an unfortunate, unwanted, and expensive technology-investment cycle that needs to be broken. That’s why I...
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Here are the 16 questions posed during a recent “Ask the Experts” webinar about cybersecurity challenges, and a summary of our answers. You can learn more by listening to the webinar. On...
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In my recent webinar for SysAid, Never Underestimate the Importance of Change Management, I had the chance to ask three polling questions to those listening. Encouragingly, we got around 160 answers to...
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Not so long ago, I presented a webinar on change managementcalled Never Underestimate the Importance of Change Management. Normally webinars are a lonely alternative to conventional seminars, because instead of looking at...
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I really enjoyed delivering a webinar with Stephen Mann recently.  The webinar, which was called Real-World Tips for Self-Service Success, attracted a large audience, and generated some great feedback. If you missed...
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